Legal Information

    Privacy Policy, Terms of Service, and Cookie Policy for SYNQ

    Impressum

    Angaben gemäß § 5 TMG

    Diensteanbieter

    SYNQ Ventures UG (haftungsbeschränkt)
    Wasserstraße 4
    06618 Naumburg (Saale) OT Großjena
    Deutschland

    Vertreten durch

    Alexander Michael Swade (Geschäftsführer, alleinvertretungsberechtigt)

    Kontaktmöglichkeiten

    E-Mail-Adresse: hello@wearesynq.com

    Telefon: +49 151 5810 2274

    Registereintrag

    Registergericht: Amtsgericht Stendal
    Registernummer: HRB 37015

    Umsatzsteuer-Identifikationsnummer

    USt-IdNr. gemäß § 27a UStG: in Beantragung

    Journalistische Inhalte

    Verantwortlich nach § 18 Abs. 2 MStV:
    Alexander Michael Swade
    SYNQ Ventures UG (haftungsbeschränkt)
    Wasserstraße 4
    06618 Naumburg (Saale) OT Großjena
    Deutschland

    Haftungsausschluss

    Haftung für Inhalte: Als Diensteanbieter sind wir gemäß § 7 Abs.1 TMG für eigene Inhalte auf diesen Seiten nach den allgemeinen Gesetzen verantwortlich. Nach §§ 8 bis 10 TMG sind wir als Diensteanbieter jedoch nicht verpflichtet, übermittelte oder gespeicherte fremde Informationen zu überwachen oder nach Umständen zu forschen, die auf eine rechtswidrige Tätigkeit hinweisen.

    Haftung für Links: Unser Angebot enthält Links zu externen Websites Dritter, auf deren Inhalte wir keinen Einfluss haben. Deshalb können wir für diese fremden Inhalte auch keine Gewähr übernehmen. Für die Inhalte der verlinkten Seiten ist stets der jeweilige Anbieter oder Betreiber der Seiten verantwortlich.

    Urheberrecht: Die durch die Seitenbetreiber erstellten Inhalte und Werke auf diesen Seiten unterliegen dem deutschen Urheberrecht. Die Vervielfältigung, Bearbeitung, Verbreitung und jede Art der Verwertung außerhalb der Grenzen des Urheberrechtes bedürfen der schriftlichen Zustimmung des jeweiligen Autors bzw. Erstellers.

    Privacy Policy

    Last updated: 6/2/2026

    1. Information We Collect

    We collect information you provide directly to us, such as when you:

    • Fill out our contact forms
    • Subscribe to our newsletter
    • Use our free optimization tools
    • Communicate with us via email or phone

    2. How We Use Your Information

    We use the information we collect to:

    • Provide, maintain, and improve our services
    • Respond to your inquiries and provide customer support
    • Send you marketing communications (with your consent)
    • Analyze usage patterns to improve our website and services
    • Comply with legal obligations and protect our rights

    3. Information Sharing and Disclosure

    We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website and conducting our business.

    4. Data Security

    We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

    5. Your Rights (GDPR & CCPA)

    Depending on your location, you may have the following rights:

    • Right to access your personal data
    • Right to rectification of inaccurate data
    • Right to erasure ("right to be forgotten")
    • Right to restrict processing
    • Right to data portability
    • Right to object to processing
    • Right to withdraw consent

    6. International Data Transfers

    Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

    7. Contact Us

    For any privacy-related questions or to exercise your rights, contact us at:hello@wearesynq.com

    Postcode Helper Chrome Extension

    Last updated: 2026-06-01

    The "Postcode Helper by SYNQ" Chrome extension ("the extension") is a free tool published by SYNQ that helps Amazon sellers, marketers, and researchers quickly change their delivery postcode in Amazon's "Choose your location" dialog across 20 Amazon marketplaces.

    Data we collect

    None automatically.

    The only data that ever leaves your device is what you voluntarily submit through the optional "Share feedback / Report a bug" form (see "Feedback and bug reports" below). Outside of that form, the extension does not collect personally identifiable information, send any data to SYNQ or third parties, use analytics/telemetry/error reporting, or read or transmit Amazon page content other than the value typed into the "Add custom postcode" form.

    Feedback and bug reports

    The extension includes an optional "Share feedback / Report a bug" form in the toolbar popup and the in-page helper panel. It is entirely voluntary and nothing is sent unless you fill it in and click send.

    When you submit the form, the following is transmitted to SYNQ:

    • The message you type.
    • Your name and email address, only if you choose to enter them (both optional).
    • A screenshot of the current tab, only if you choose to capture or attach one. The screenshot is auto-captured into the form so you can preview it, but it is never transmitted unless you submit; you can remove it before sending.
    • Basic context to help us reproduce the issue: the URL of the page you were on, the extension version, and your browser's user-agent string.

    This data is sent to a SYNQ-operated backend endpoint (hosted on Supabase) and forwarded to an internal SYNQ support channel (Slack) so we can read and act on your feedback or fix the reported bug. It is used only for that purpose. It is not sold, not shared with third parties for their own purposes, and not used for advertising, tracking, profiling, or automated decision-making. To request deletion of submitted feedback, contact hello@wearesynq.com.

    Data the extension stores locally on your device

    The extension stores the following data only on your own device, using the browser's built-in chrome.storage.sync API:

    • Custom postcodes you save through the extension's "Add custom" form, including the city name and postcode you entered, and the timestamp at which you saved them.

    This data is stored in your Chrome profile and is synchronized across your own Chrome installations by Google's standard Chrome Sync, if you have Chrome Sync enabled. It never reaches SYNQ.

    You can clear this data at any time by removing or reinstalling the extension, or from inside the extension popup using the "remove" button next to each custom postcode.

    Permissions the extension requests and why

    • storage — to save your custom postcodes locally via chrome.storage.sync (see above).
    • scripting — to fill the postcode field on the active Amazon tab when you click a postcode in the toolbar popup. This runs only on the active Amazon tab, only after you click, and only writes into Amazon's existing postcode input.
    • activeTab — to detect which Amazon marketplace the currently-active tab is on, so the popup shows the right country's curated postcodes. It is also used to capture a screenshot only when the user opens the feedback form.
    • Host permissions on *://*.amazon.*/* — the extension runs only on Amazon storefronts (amazon.com, amazon.de, amazon.fr, amazon.co.uk, amazon.it, amazon.es, amazon.se, amazon.pl, amazon.com.be, amazon.com.tr, amazon.co.jp, amazon.com.au, amazon.ca, amazon.com.mx, amazon.com.br, amazon.in, amazon.sa, amazon.ae, amazon.sg, amazon.eg). It does not run, inject content, or read data on any non-Amazon site.
    • Host permission on SYNQ's backend (*.supabase.co) — used only to deliver a feedback or bug report that you explicitly submit through the in-extension form. No request is made unless you submit the form.

    Children

    The extension does not knowingly collect data from anyone, including children.

    Changes

    Any changes to this policy will be reflected on this page with an updated "Last updated" date.

    Contact

    Questions: hello@wearesynq.com
    Source code and issue tracker: https://github.com/AlexWho3000/AmazonPostcodeHelper

    Terms of Service

    Last updated: 6/2/2026

    1. Acceptance of Terms

    By accessing and using SYNQ's website and services, you accept and agree to be bound by the terms and provision of this agreement.

    2. Description of Service

    SYNQ provides marketplace optimization services, including performance marketing, data analytics, and technology solutions for e-commerce businesses.

    3. User Responsibilities

    You agree to:

    • Provide accurate and complete information
    • Use our services only for lawful purposes
    • Not interfere with or disrupt our services
    • Respect intellectual property rights

    4. Intellectual Property

    All content, features, and functionality on our website are owned by SYNQ and are protected by international copyright, trademark, and other intellectual property laws.

    5. Limitation of Liability

    SYNQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

    6. Termination

    We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms of Service.

    7. Governing Law

    These terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding its conflict of law provisions and the UN Convention on Contracts for the International Sale of Goods (CISG). Exclusive place of jurisdiction for all disputes arising from or in connection with these terms shall be Naumburg (Saale), Germany, to the extent permitted by law.

    8. Contact Information

    For questions about these Terms of Service, contact us at:hello@wearesynq.com

    Cookie Policy

    Last updated: 6/2/2026

    1. What Are Cookies

    Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and provide information to website owners.

    2. How We Use Cookies

    We use cookies for the following purposes:

    • Essential cookies: Required for the website to function properly
    • Analytics cookies: Help us understand how visitors use our website
    • Marketing cookies: Used to track visitors across websites for advertising purposes
    • Preference cookies: Remember your settings and preferences

    3. Types of Cookies We Use

    Session Cookies

    These are temporary cookies that expire when you close your browser.

    Persistent Cookies

    These cookies remain on your device for a set period or until you delete them.

    4. Third-Party Cookies

    We may use third-party services such as Google Analytics, which may place cookies on your device to help us analyze website traffic and improve our services.

    5. Managing Cookies

    You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may impact your user experience and some functionality may not work as intended.

    6. Updates to This Policy

    We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page.

    7. Contact Us

    If you have questions about our use of cookies, contact us at:hello@wearesynq.com